Privacy Policy (Summary Version)

At PINC.health (PINC Innovations Pty Ltd, trading as PINC Bioscience), your privacy matters to us. This simplified policy explains—in plain language—how we collect and use your information when you browse our website, place an order, or contact us.

For complete legal details, please refer to our Full Legal Privacy Policy below.

1. What Information We Collect

We collect information you provide directly, such as your:
Name and contact details
Delivery and billing information
Order history
Communication with our support team
We may also collect basic analytics like browser type, device type, and website usage.

2. Why We Collect Your Information

We use your data to:
Process and deliver your orders
Provide customer support
Keep accurate financial and compliance records
Improve your website experience
Send operational notices or updates
We do not sell your information.

3. How We Protect Your Information

Your data is safeguarded through:
Secure servers
Encrypted payment gateways
Restricted internal access
Trusted third-party service providers (e.g., couriers, payment processors)

4. Who We Share Information With

We share your information only when necessary, such as with:
Courier companies
Payment processors
Suppliers (for backorders or product support)
We do not share your information for marketing.

5. Cookies & Analytics

We use cookies to enhance website performance and understand how visitors use our site. You can disable cookies at any time via your browser settings.

6. Your Rights

You may request to:
View the information we hold about you
Update or correct your information
Delete your account
Opt out of marketing
Contact us at: support@pinc.health

7. Full Legal Policy

For detailed information about how we process, store, protect, and legally manage personal data, please read our Full Legal Privacy Policy below.
This summary does not override or replace the full version.

Privacy Policy (Full Legal Version)

This Full Legal Privacy Policy sets out the rights, obligations, and procedures relating to the collection, processing, storage, and disclosure of Personal Information by PINC Innovations (Pty) Ltd, trading as PINC Bioscience / PINC.health (“PINC”, “we”, “us”, “our”).
This policy is drafted in accordance with the Protection of Personal Information Act (POPIA) and applies to all users of our website, customers, suppliers, and partners.

This Full Legal Privacy Policy supersedes the Summary Privacy Policy above, which is provided only for convenience and readability.

1. Definitions

Personal Information — any data relating to an identifiable person (names, contact details, addresses, financial information, online identifiers, etc.).
Data Subject — the individual or entity to whom the information relates.
Processing — any operation performed on Personal Information (collecting, storing, using, distributing, etc.).

2. Categories of Personal Information Collected
2.1 Information provided by Data Subjects

Name, surname
Email address
Telephone number
Billing and delivery address
Account information
VAT or company details (where applicable)
Order and transaction history

2.2 Automatically collected information

IP address
Device and browser data
Usage statistics
Cookies and tracking technologies

2.3 Supplier and service-provider information

Business names
Contact persons
Banking details (for settlement)

3. Purpose of Processing Personal Information

We process Personal Information to:
Fulfil orders and deliver products
Communicate order updates, confirmations, and queries
Facilitate payments and maintain financial records
Comply with legal, regulatory, and tax obligations
Prevent fraud or misuse
Provide customer support and operational communication
Improve website performance and user experience
Manage supplier/backorder coordination

4. Legal Basis for Processing (POPIA)

Processing is justified on the basis of:
Consent
Contractual necessity
Legal obligation
Legitimate business interests, including fraud prevention and order fulfilment

5. Disclosure of Personal Information

Personal Information may be shared with:
Courier partners for delivery
Payment processors for secure transactions
Suppliers/manufacturers for backorders or support
IT service providers and website hosts
Professional advisors (legal, accounting, compliance)
Regulatory authorities when required by law
PINC does not sell or trade Personal Information to third parties.

6. Security of Personal Information

PINC maintains appropriate security measures including:
Encryption and secure data transmission
Password-protected systems
Restricted internal access
Use of reputable third-party systems compliant with industry standards
Despite these measures, no method of electronic storage is entirely secure, and Data Subjects acknowledge the inherent risk.

7. Cross-Border Data Transfer

Personal data may be stored or processed outside South Africa by third-party service providers. PINC ensures POPIA-compliant safeguards are in place for all international transfers.

8. Data Retention

Personal Information is retained only as long as necessary to:
fulfil the purpose collected for,
meet legal or tax requirements, or
support legitimate business interests.
After retention periods expire, data is safely deleted or anonymised.

9. Data Subject Rights

Data Subjects may:
Request access to their Personal Information
Request correction of inaccurate or incomplete data
Object to certain forms of processing
Withdraw consent (where applicable)
Request deletion (subject to legal retention requirements)
Lodge a complaint with the Information Regulator
Requests must be submitted to support@pinc.health

10. Cookies & Tracking Technologies

Cookies are used to:
enhance website performance,
support security,
analyse usage data,
improve user experience.
Users may disable cookies via browser settings.

11. Third-Party Links

External links may be provided for convenience. PINC is not responsible for the privacy practices or security of external sites.

12. Updates & Amendments

PINC reserves the right to update this policy. The most recent version will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the updated policy.

13. Contact Details

Information Officer – PINC Innovations (Pty) Ltd
📧 Email: support@pinc.health
📍 South Africa, Western Cape